Why training is important

Based on the case, it's very clear that RSPCA lacks sufficient training, you need to provide recommendations for them to take training, you should first identify the needs of training and why training is important, and such training may include on-the-job training, leadership training, HR general training and job analysis training. Discuss recommendations for each part of training and use outside resources to verify your recommendations. (You don't need to identify problems, just directly give recommendations, and training should be a short-term recommendation, which can be achieved by outsourcing)