Q1: Consider the concept of open banking, How does open banking affect customer-centricity?
Q2: Briefly discuss TWO challenges the digital transformation of financial services will bring to customer-centricity.
Q3: Briefly discuss TWO opportunities that digital banking will bring to the regtech industry.
Q4: FINWAY is a fintech that specialises in fast and inexpensive international money transfers. It has developed a 24-hour omni-channel customer support network that integrates SMS, email, live chat and twitter. Select TWO data analytics technique from (Association rule learning • Classification tree analysis • Genetic algorithms • Machine learning • Regression analysis • Sentiment analysis • Social network analysis) and discuss how it can be used to help FINWAY provide customer service consistency across these channels.