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As the planner for HCA Healthcare, prepare a 2- to 3-page document addressing your organization’s internal and external environment to include, but not limited to, forces/trends, key resources, workforce, competitors, collaborators, organizational culture (i.e.,...
1) Describe process mapping. What is the product of process mapping? (2) What is the Voice of Customer (VOC)? Name three approaches to obtaining the VOC. (3) What is Kano Model? How does it help define customer preferences?
1) Describe process mapping. What is the product of process mapping? (2) What is the Voice of Customer (VOC)? Name three approaches to obtaining the VOC. (3) What is Kano Model? How does it help define customer preferences?
-What does Lean mean for healthcare? Describe the methodology, evaluate its use in other industries, and discuss how it can be applied in healthcare. -How can the Six Sigma methodology be implemented in healthcare? How might this implementation enhance value? -What...
1. How is health defined? What aspects are incorporated into the World Health Organization definition? 2. What is the “Iron triangle” of healthcare? How does one pillar affect the other? 3. Describe the different types of care and give examples of each. 4....
