You need to select a social service agency which interest you. Call and explain the purpose of your assignment. Ask for an appointment to come to the agency and interview either the social worker if they have one on staff or the director of the agency. If they give you short responses, use your probing skills and ask them to elaborate more to get details you need to write your report.
Agency Questions
What is the mission statement, the goals, and the objectives? What is the purpose of the agency?
What is the history of how the agency started: when was it started, why was it started, what need did it intend to meet?
What programs are in place; list the name of each one and explain what their purpose is.
What services are provided?
Who are the clients served? What is the eligibility requirements? Ask the specific population served such as statistics on racial makeup, income, ect.
What is the funding base of the agency? What entities supply monetary resources for the agency? Any new changes or foreseen changes coming in funding?
What is the hierarchy of administration? If they have an organizational chart this would be best to ask for it. Who oversees the work of the agency? Is there a board? How do they make decisions? Who is involved in planning?
What other organizations are involved with the agency? who refers clients? Who assist with resources? To whom does the agency refer clients to? What agencies does this agency network with and collaborate with?
What are the current issues or needs for the agency? What are its strengths? What are its weaknesses? Could more clients be reached?
What are the future plans for the agency?
What improvements could be done with the agency?
What community involvement does the agency do throughout the year? For example public education presentations.
Does the agency promote community planning or any level of macro intervention for change?
If they have a brochure about the agency ask if you can have one. This will give you further insight to what they provide for clients.