Read Chapter 2 starting at page 31
Ebook - McLaughlin &Kaluzny's Continuous Quality Improvement in Health Care
Julie K. Johnson
• Discuss the tools available to providers and organizations to achieve quality standards and the movement from process to outcomes.
• What, according to you, are the problems of implementation?
• What factors contribute to the implementation of continuous quality improvement (CQI) across industries and settings?
• What, according to you, are the factors that have influenced the rate of diffusion and spread of CQI in health care?