Patient Engagement Activities and Communication Strategies

address the patient engagement activities and communication strategies of the health organization.
Specifically, you will critique the organization’s translation services, educational materials, and staff training options. You should consider things such as variety
of language options, how well the organization meets the language requirements of its service demographic, and how well staff training addresses key cultural
competence issues.
Reference these resources to complete your milestone assignments:
Montefiore Medical Center Case Study
Interpreting Services Program
Specifically the following critical elements must be addressed:
I. Patient engagement activities and communication strategies
a) Critique the organization’s translation and interpretation services that may be available to non-English-speaking patients. In other words, does
the organization provide such services? How many differentlanguages are supported? How might the organization communicate with a speaker
of a language that is not supported? Be sure to provide evidence that supports your claims.
b) Analyze the extent to which educational resources and materials are available in languages other than English. Be sure to provide specific
examples.
c) Assess organizational stafftraining on patient engagement and communicationsfor its potential to foster cultural competence.