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LO1 Critically distinguish between strategies for successfully operating within standard and luxury
LO2 Recommend procedures to optimize service delivery systems ensuring guest satisfaction
across a range of hospitality sectors.
LO3 Evaluate a strategy which contributes to quality and cost control management, using
qualitative and quantitative data.
Resources Available:
Reference material should be extracted from current periodicals or media (Library database,
books, academic journals, professional magazines).

Using the library resources and the Internet, you should choose and research 1 topic among
the 4 topics listed below. Marks will be given for a critical approach and the use of any evidence
to support your work.
• TS1 Communication
• TS2 Working with others
• TS3 Information literacy
• TS4 Numeracy skills

Topic 1:
Cost management is useful and requires skills from managers. In today’s economic climate with low demand forecasts, recommend solutions as to how you would save money, in both the short and long term, without reducing customer value and loyalty. Please use two examples from the hospitality industry in your work.
Topic 2:
Quality is key in business. Critically review 3 Quality Management (QM) models. Is there a model that ‘best fits’ hospitality? In other words, would the introduction of a QM strategy into hospitality enable companies to up performance and returns for all stakeholders? Make recommendations on how a small privately-owned hospitality company can develop its own quality systems and
techniques. In your answer please show ‘lesson learned’ from larger corporations and other
Topic 3:
How a business performs is a very important indicator. Robert G. Eccles has given academics the ‘performance manifesto’ with a view of changing management perception of performance.
Evaluate his arguments whilst commenting on the use of Corporate Social Responsibility policies
that have become very popular today. Would you recommend, with full justifications, CSR
development in the hospitality industry? Are companies fully CSR or is it just marketing hype?
Topic 4:
Analyze Engel’s generic decision-making model and state its usefulness for hospitality managers. In other words, does it give true insight into the decision-making process for service industries? During these hard-economic times how are hospitality companies making sure their customers
stay loyal? What future service trends will develop to attract customers?

Write a professional paper of 4 content pages (with a further two pages for the title page
and reference list) for a group of young journalists wishing to specialize themselves in
the Hospitality sector and its key elements.

Structure or Task:
The Paper is to have an Introduction, Discussion and
Conclusion of 4 pages, and Reference List, written and
presented in a clear professional style.

Side important notes:

  1. Please make sure you follow the instructions above carefully and closely.
  2. I put 10 sources but you are in charge of this and can use as many as necessary to have a professional perfect paper.
  3. Make sure at the end of the written report, you will be able to extract the most useful information from your written report.
  4. I have attached the APA 7 format that must be followed from the two files here. Thank you.

At the end of writing the report: make sure to include this in one slide ppt and make sure you have the following information; make sure you get each points below as the instructor is strict on this:

  1. The reason why you chose this topic and the purpose of the
  2. The objectives of your presentation and the methodology you are going
    to use to reach these objectives.
  3. Explanation of the concept / topic that is being researched.
  4. Examples that illustrate the information given on the Explanation of the concept / topic that is being researched
  5. – Critically propose your own suggestions / recommendations for best
    industry practice in relation to the topic.
  6. Concluding thoughts
  7. List of the 6 most important sources used in your research in APA style

Sample Answer

Compelling correspondence is essential to the achievement all things considered but since of the changing idea of the present working environments, successful correspondence turns out to be more troublesome, and because of the numerous impediments that will permit beneficiaries to acknowledge the plan of the sender It is restricted. Misguided judgments.In spite of the fact that correspondence inside the association is rarely completely open, numerous straightforward arrangements can be executed to advance the effect of these hindrances.

Concerning specific contextual analysis, two significant correspondence standards, correspondence channel determination and commotion are self-evident. This course presents the standards of correspondence, the act of general correspondence, and different speculations to all the more likely comprehend the correspondence exchanges experienced in regular daily existence. The standards and practices that you learn in this course give the premise to additionally learning and correspondence.

This course starts with an outline of the correspondence cycle, the method of reasoning and hypothesis. In resulting modules of the course, we will look at explicit use of relational connections in close to home and expert life. These incorporate relational correspondence, bunch correspondence and dynamic, authoritative correspondence in the work environment or relational correspondence. Rule of Business Communication In request to make correspondence viable, it is important to follow a few rules and standards. Seven of them are fundamental and applicable, and these are clear, finished, brief, obliging, right, thought to be, concrete. These standards are frequently called 7C for business correspondence. The subtleties of these correspondence standards are examined underneath: Politeness Principle: When conveying, we should build up a cordial relationship with every individual who sends data to us.

To be inviting and polite is indistinguishable, and politeness requires an insightful and amicable activity against others. Axioms are notable that gracious “pay of graciousness is the main thing to win everything”. Correspondence staff ought to consistently remember this. The accompanying standards may assist with improving courtesy:Preliminary considering correspondence with family All glad families have the mystery of progress. This achievement originates from a strong establishment of closeness and closeness. Indeed, through private correspondence these cozy family connections become all the more intently. Correspondence is the foundation of different affiliations, building solid partners of obedient devotion, improving family way of life, and assisting with accomplishing satisfaction (Gosche, p. 1). In any case, so as to keep up an amicable relationship, a few families experienced tumultuous encounters. Correspondence in the family is an intricate and alluring marvel. Correspondence between families isn’t restricted to single messages between families or verbal correspondence.

It is a unique cycle that oversees force, closeness and limits, cohesiveness and flexibility of route frameworks, and makes pictures, topics, stories, ceremonies, rules, jobs, making implications, making a feeling of family life An intelligent cycle that makes a model. This model has passed ages. Notwithstanding the view as a family and family automatic framework, one of the greatest exploration establishments in between family correspondence centers around a family correspondence model. Family correspondence model (FCP) hypothesis clarifies why families impart in their own specific manner dependent on one another ‘s psychological direction. Early FCP research established in media research is keen on how families handle broad communications data. Family correspondence was perceived as an exceptional scholastic exploration field by the National Communications Association in 1989. Family correspondence researchers were at first impacted by family research, social brain science, and relational hypothesis, before long built up the hypothesis and began research in a family framework zeroed in on a significant job. Until 2001, the primary issue of the Family Communication Research Journal, Family Communication Magazine, was given. Family correspondence is more than the field of correspondence analysts in the family. Examination on family correspondence is normally done by individuals in brain science, humanism, and family research, to give some examples models. However, as the popular family correspondence researcher Leslie Baxter stated, it is the focal point of this intelligent semantic creation measure making the grant of family correspondence special. In the field of in-home correspondence, correspondence is normally not founded on autonomous messages from one sender to one beneficiary, yet dependent on the dynamic interdependency of data shared among families It is conceptualized. The focal point of this methodology is on the shared trait of semantic development inside family frameworks. As such, producing doesn’t happen in vacuum, however it happens in a wide scope of ages and social exchange.

Standards are rules end up being followed when performing work to agree to a given objective. Hierarchical achievement relies significantly upon compelling correspondence. So as to successfully impart, it is important to follow a few standards and rules. Coming up next are rules to guarantee powerful correspondence: clearness: lucidity of data is a significant guideline of correspondence. For beneficiaries to know the message plainly, the messages ought to be sorted out in a basic language. To guarantee that beneficiaries can without much of a stretch comprehend the importance of the message, the sender needs to impart unmistakably and unhesitatingly so the beneficiary can plainly and unquestionably comprehend the data.>

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