Improving Communication in Healthcare: A Guide for Creating a Therapeutic Environment

The unit where you work has had several complaints regarding communication between the staff and clients. You have been selected as a committee member to create an educational tool identifying potential areas of improvement. The education tool should include a scenario of a nurse-client exchange that includes both verbal and nonverbal communication and provide the following: • Identify examples of therapeutic and non-therapeutic communication techniques and therapeutic and non-therapeutic responses from the nurse used within the scenario. • Explain how communication techniques demonstrated in scenario will contribute to a safe and therapeutic environment. • Identify how non-verbal communication plays a role in communication. • Describe how to incorporate this education into inter-professional communication.