Identify help desk job stressors.
Based on your on your understanding of help desk operations and job stress, make a list of 12 different factors in a help desk environment that can increase or decrease the job stress experienced by agents. Define in a sentence or 2 sentences what EACH OF THOSE factor is and means.
Google websites for ideas. Visit: www.cdc.gov/niosh/docs/99-101 (Links to an external site.)
www.helpguide.org/mental/work_stress_management.htm (Links to an external site.)
managementstudyguide.com/employee-stress.htm (Links to an external site.)
Then, Organize the stressors into 3 large categories (separate into paragraphs).