FOSTERING CIVILITY&CONFLICT RESOLUTION

From assigned reading (Schlak et al,2021 Nursing Burnout and Patient Outcomes; Workplace Bullying and Intent Hampton & Rayens 2019; Managing Interpersonal Conflict Angelo 2019), and from your experience working through the COVID crisis, describe challenges, barriers, and strategies to maintaining personal health, family/work balance, safety in patient care, and promotion of civility among fellow health care staff. Incorporate nursing theories related to patient-centered care, collaboration, teamwork, and organizational commitment of resources, to counteract an environment of incivility. Include in your response those skills you employed to combat workplace violence, compassion fatigue, stress, and burnout. Reflecting on your entry level nursing education program, was incivility addressed in the curriculum? How might you effect a culture of civility, ethics, and therapeutic communication in the education of nurses, and beyond?