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Questions Section 1 –
Case Study (It is recommended that you spend approximately one hour of your time on section 1) Note: In your responses, you are allowed to improvise or add to the case study details provided below. However, the case study should not be changed or compromised in any way. Super Snacks is a quick service restaurant chain which employs 1,000 people across 120 restaurants in the UK. Tom Maguire, the Compensation and Benefits Manager characterises the management approach there as ‘if it moves, we measure it’, and a variety of metrics are used to assess the reward practices he designs. The investments in staff incentives, training and benefits are perhaps surprisingly extensive in a sector with something of a low skill/low pay reputation, and the company’s recruitment advertising campaigns have been aggressively working to shift that image. The firm commissioned Professor Jack Smith to investigate the employment experience and he found that working at the company had a generally positive impact on young peoples’ skills and employability. The engagement of Super Snacks employees is measured using the firm’s annual ‘Your Thoughts’ survey, a long‐term tracking study of employee opinions, and it had an 85 per cent response rate in 2017 in the UK. The survey covers views on reward and employment practices and amongst hourly paid staff, 77 per cent agreed that their pay and benefits are competitive, 80 per cent that they are respected and recognised for their work, 84 per cent that leaders behave consistently with the company’s values, and 85 per cent are satisfied with their personal development and growth opportunities. The proportion of engaged staff has grown from 77 per cent in 2017 to 82 per cent in 2022. The Super Snacks engagement model breaks the contribution of employees into two components: competence and confidence. The confidence index is an amalgamation of the responses to questions such as people looking forward to coming to work, feeling motivated in their job, and feeling proud to work in the company. The aggregate index has increased from 69 per cent in 2018 to 81 per cent four years later. All of their training and skills initiatives have been targeted on building staff competence, picked up in the survey with questions about staff feeling they have received the training they need, are able to satisfy customers and have effective performance reviews.. This index has also increased, from 86 per cent to 92 per cent, over the last four years. But the performance impact is most evident when the variations between outlets are considered. Comparing the outlets with the most positive employee attitudes (where more than 50 per cent of employees are ‘positive’) with those displaying the lowest levels of engagement closely mirror the sales counts of those stores. Sales are an average 28 per cent higher in the high engagement stores. This is why the need for engaged and committed people in the company is taken, and invested in, so seriously. Essentially, the company needs to deliver quality food, a clean environment and a speedy service that drives up customer visits that boosts sales and profits

. In your role as an External Business Consultant, Super Snacks have commissioned you to write a report drawing on research and current practice, covering the following issues: 375 words each question

1. Critically analyse the effect of the employee engagement strategies employed in Super Snacks (10 marks)

2. How has the use of metrics enabled Super Snacks to engage employees? What other strategies could they have used? (10 marks)

3. With reference to Super Snacks and other organisations, critically evaluate the importance of legal compliance within the HR function and in what way this impacts on HR strategies and HR practices
(10 marks)

4. Critically evaluate the importance of HRD to Super Snacks. Please provide examples in your answer. (10 marks)

 

Sample Answer

Compelling correspondence is essential to the achievement all things considered but since of the changing idea of the present working environments, successful correspondence turns out to be more troublesome, and because of the numerous impediments that will permit beneficiaries to acknowledge the plan of the sender It is restricted. Misguided judgments.In spite of the fact that correspondence inside the association is rarely completely open, numerous straightforward arrangements can be executed to advance the effect of these hindrances.

Concerning specific contextual analysis, two significant correspondence standards, correspondence channel determination and commotion are self-evident. This course presents the standards of correspondence, the act of general correspondence, and different speculations to all the more likely comprehend the correspondence exchanges experienced in regular daily existence. The standards and practices that you learn in this course give the premise to additionally learning and correspondence.

This course starts with an outline of the correspondence cycle, the method of reasoning and hypothesis. In resulting modules of the course, we will look at explicit use of relational connections in close to home and expert life. These incorporate relational correspondence, bunch correspondence and dynamic, authoritative correspondence in the work environment or relational correspondence. Rule of Business Communication In request to make correspondence viable, it is important to follow a few rules and standards. Seven of them are fundamental and applicable, and these are clear, finished, brief, obliging, right, thought to be, concrete. These standards are frequently called 7C for business correspondence. The subtleties of these correspondence standards are examined underneath: Politeness Principle: When conveying, we should build up a cordial relationship with every individual who sends data to us.

To be inviting and polite is indistinguishable, and politeness requires an insightful and amicable activity against others. Axioms are notable that gracious “pay of graciousness is the main thing to win everything”. Correspondence staff ought to consistently remember this. The accompanying standards may assist with improving courtesy:Preliminary considering correspondence with family All glad families have the mystery of progress. This achievement originates from a strong establishment of closeness and closeness. Indeed, through private correspondence these cozy family connections become all the more intently. Correspondence is the foundation of different affiliations, building solid partners of obedient devotion, improving family way of life, and assisting with accomplishing satisfaction (Gosche, p. 1). In any case, so as to keep up an amicable relationship, a few families experienced tumultuous encounters. Correspondence in the family is an intricate and alluring marvel. Correspondence between families isn’t restricted to single messages between families or verbal correspondence.

It is a unique cycle that oversees force, closeness and limits, cohesiveness and flexibility of route frameworks, and makes pictures, topics, stories, ceremonies, rules, jobs, making implications, making a feeling of family life An intelligent cycle that makes a model. This model has passed ages. Notwithstanding the view as a family and family automatic framework, one of the greatest exploration establishments in between family correspondence centers around a family correspondence model. Family correspondence model (FCP) hypothesis clarifies why families impart in their own specific manner dependent on one another ‘s psychological direction. Early FCP research established in media research is keen on how families handle broad communications data. Family correspondence was perceived as an exceptional scholastic exploration field by the National Communications Association in 1989. Family correspondence researchers were at first impacted by family research, social brain science, and relational hypothesis, before long built up the hypothesis and began research in a family framework zeroed in on a significant job. Until 2001, the primary issue of the Family Communication Research Journal, Family Communication Magazine, was given. Family correspondence is more than the field of correspondence analysts in the family. Examination on family correspondence is normally done by individuals in brain science, humanism, and family research, to give some examples models. However, as the popular family correspondence researcher Leslie Baxter stated, it is the focal point of this intelligent semantic creation measure making the grant of family correspondence special. In the field of in-home correspondence, correspondence is normally not founded on autonomous messages from one sender to one beneficiary, yet dependent on the dynamic interdependency of data shared among families It is conceptualized. The focal point of this methodology is on the shared trait of semantic development inside family frameworks. As such, producing doesn’t happen in vacuum, however it happens in a wide scope of ages and social exchange.

Standards are rules end up being followed when performing work to agree to a given objective. Hierarchical achievement relies significantly upon compelling correspondence. So as to successfully impart, it is important to follow a few standards and rules. Coming up next are rules to guarantee powerful correspondence: clearness: lucidity of data is a significant guideline of correspondence. For beneficiaries to know the message plainly, the messages ought to be sorted out in a basic language. To guarantee that beneficiaries can without much of a stretch comprehend the importance of the message, the sender needs to impart unmistakably and unhesitatingly so the beneficiary can plainly and unquestionably comprehend the data.>

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