You had been looking forward to getting away for some leisure time with family and friends. You eagerly booked an all-inclusive Caribbean cruise through Ocean Waves Cruise Lines for Spring Break (March 15-19, 2021). You paid $4750 for the cruise and you also purchased the additional trip cancellation insurance for $500 that was suggested.
With the onset of the Covid-19 pandemic and current amendments to travel, you called the cruise line to cancel your trip and request a refund. When you called the cruise line to request a refund, the representative informed you that you would not be able to receive a refund, but rather your cruise would be rebooked for another time of your choosing. Additionally, because you had purchased the lowest level trip insurance, you would only receive a refund back in the case of death of an immediate family member or hospitalization---both of which you would have to provide proof. The representative further suggested the best they would be able to do was offer 50% off your next cruise of equal value should you decide to cancel your trip.
Task: Write a letter to company president, James Reddenhauer (595 Ocean Liner Way, Ft. Lauderdale, FL 33319), requesting reimbursement for your cruise. Include relevant details to support your claim.