Conflict Management

• How can you manage your emotions in a conflict situation so that you remain aware of how you are communicating and listening?
• When you have a conflict with someone with whom you only communicate online (instructor, another student, online customer service, etc.), how do you resolve your conflict? What is appropriate, and what is not?
• When you have a conflict with someone you see face-to-face, how do you resolve your conflict? What is appropriate, and what is not?