The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.
Assignments submitted through email will not be accepted.
Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.
Students must mention question number clearly in their answer.
Late submission will NOT be accepted.
Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
Use APA reference style.
All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
Submissions without this cover page will NOT be accepted.
Learning Outcomes:
1.1: Recognize and memorize concepts of communication theory as they affect business organizations and the individuals in them.
1.2: Communicate better, knowing that good communicators make better managers, and that communication is a dynamic process basic to individuals and organizational life.
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Assignment Structure:
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|
Type
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Marks
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|
Assignment-1
|
Part-1
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5
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|
Part-2
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5
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Total
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10
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Part -I (5 Marks)
Case Study: Credibility for an Entry-Level Professional
Sara, Ali, and Asif were recently hired as audit assistants. This is the first full-time professional position for each of them. During the first few months of work, each of them experienced successes and failures.
Sara gained a reputation for finding out exactly what clients wanted. She asked the right questions and respectfully explained points of disagreement with them, and showed them she was genuinely interested in them. Several of his colleagues commented that clients trusted her to act appropriately on their behalf. Her supervisor was pleased that Sara always followed through on commitments and was positive .However, her performance was far from perfect. Her supervisor noticed that Sara sometimes made fairly basic mistakes in her audits and her colleagues would have to redo some of her work.
Ali has gained a reputation for completing audits more accurately than all other new audit assistants. His supervisor is worried, however, about his long-term success at the firm.
Ali tends to overpromise. Last week, he told his supervisor hed finish an important project but instead worked on other tasks. Last month, he called in sick for a few days. On one of his sick days, his supervisor saw pictures of his at a party that he had posted to Instagram.
Asif is the top performer on audits among the new group of employees at the firm. He is precise and efficient. He can typically accomplish many tasks in about half the time of most other audit assistants. His supervisor is concerned, however, about his interpersonal skills. He tends to often criticize his colleagues for their mistakes and rarely offers appreciation for their help. He also seems to rub clients the wrong way and comes across as antisocial according to one valued client.
Read the case above and answer the following questions:
1.Which element of credibility does Sara lack? What would you recommend to her to improve her credibility? (1 Mark)
2.Which element of credibility does Ali lack? What would you recommend to him to improve his credibility? (1 Mark)
3.Which element of credibility does Asif lack? What would you recommend to him to improve her credibility? (1 Mark)
4.What is the significance of establishing credibility in business communication?
(2 Marks)
Part-II (5 Marks)
Assess a Recent Difficult Conversation
Select a difficult conversation that you have encountered in the workplace or at school. Based on this conversation, do the following:
1.Summarize the conversation in one paragraph. (1 Mark)
2.Evaluate your and others performance in terms of assuming the best in one another, staying calm, finding common ground, disagreeing diplomatically, avoiding exaggeration and either/or approaches, and sharing all stories (including a shared story). (2 Marks)
3.Describe three ways you would approach the conversation differently if you did it over again. (2 Marks)
Compelling correspondence is essential to the achievement all things considered but since of the changing idea of the present working environments, successful correspondence turns out to be more troublesome, and because of the numerous impediments that will permit beneficiaries to acknowledge the plan of the sender It is restricted. Misguided judgments.In spite of the fact that correspondence inside the association is rarely completely open, numerous straightforward arrangements can be executed to advance the effect of these hindrances.
Concerning specific contextual analysis, two significant correspondence standards, correspondence channel determination and commotion are self-evident. This course presents the standards of correspondence, the act of general correspondence, and different speculations to all the more likely comprehend the correspondence exchanges experienced in regular daily existence. The standards and practices that you learn in this course give the premise to additionally learning and correspondence.
This course starts with an outline of the correspondence cycle, the method of reasoning and hypothesis. In resulting modules of the course, we will look at explicit use of relational connections in close to home and expert life. These incorporate relational correspondence, bunch correspondence and dynamic, authoritative correspondence in the work environment or relational correspondence. Rule of Business Communication In request to make correspondence viable, it is important to follow a few rules and standards. Seven of them are fundamental and applicable, and these are clear, finished, brief, obliging, right, thought to be, concrete. These standards are frequently called 7C for business correspondence. The subtleties of these correspondence standards are examined underneath: Politeness Principle: When conveying, we should build up a cordial relationship with every individual who sends data to us.
To be inviting and polite is indistinguishable, and politeness requires an insightful and amicable activity against others. Axioms are notable that gracious “pay of graciousness is the main thing to win everything”. Correspondence staff ought to consistently remember this. The accompanying standards may assist with improving courtesy:Preliminary considering correspondence with family All glad families have the mystery of progress. This achievement originates from a strong establishment of closeness and closeness. Indeed, through private correspondence these cozy family connections become all the more intently. Correspondence is the foundation of different affiliations, building solid partners of obedient devotion, improving family way of life, and assisting with accomplishing satisfaction (Gosche, p. 1). In any case, so as to keep up an amicable relationship, a few families experienced tumultuous encounters. Correspondence in the family is an intricate and alluring marvel. Correspondence between families isn’t restricted to single messages between families or verbal correspondence.
It is a unique cycle that oversees force, closeness and limits, cohesiveness and flexibility of route frameworks, and makes pictures, topics, stories, ceremonies, rules, jobs, making implications, making a feeling of family life An intelligent cycle that makes a model. This model has passed ages. Notwithstanding the view as a family and family automatic framework, one of the greatest exploration establishments in between family correspondence centers around a family correspondence model. Family correspondence model (FCP) hypothesis clarifies why families impart in their own specific manner dependent on one another ‘s psychological direction. Early FCP research established in media research is keen on how families handle broad communications data. Family correspondence was perceived as an exceptional scholastic exploration field by the National Communications Association in 1989. Family correspondence researchers were at first impacted by family research, social brain science, and relational hypothesis, before long built up the hypothesis and began research in a family framework zeroed in on a significant job. Until 2001, the primary issue of the Family Communication Research Journal, Family Communication Magazine, was given. Family correspondence is more than the field of correspondence analysts in the family. Examination on family correspondence is normally done by individuals in brain science, humanism, and family research, to give some examples models. However, as the popular family correspondence researcher Leslie Baxter stated, it is the focal point of this intelligent semantic creation measure making the grant of family correspondence special. In the field of in-home correspondence, correspondence is normally not founded on autonomous messages from one sender to one beneficiary, yet dependent on the dynamic interdependency of data shared among families It is conceptualized. The focal point of this methodology is on the shared trait of semantic development inside family frameworks. As such, producing doesn’t happen in vacuum, however it happens in a wide scope of ages and social exchange.
Standards are rules end up being followed when performing work to agree to a given objective. Hierarchical achievement relies significantly upon compelling correspondence. So as to successfully impart, it is important to follow a few standards and rules. Coming up next are rules to guarantee powerful correspondence: clearness: lucidity of data is a significant guideline of correspondence. For beneficiaries to know the message plainly, the messages ought to be sorted out in a basic language. To guarantee that beneficiaries can without much of a stretch comprehend the importance of the message, the sender needs to impart unmistakably and unhesitatingly so the beneficiary can plainly and unquestionably comprehend the data.>
