Communication in the Digital Age

Question Set 1:

1. 
   What is one piece of
   knowledge about Organizational Behavior (OB) that you acquired after reading
   Chapter 9?

·
Specify this one
piece of new knowledge

·
Provide citation to
Kinicki, 3e, (2021) along with the page number where this new piece of
knowledge can be found

·
Why was this a new
piece of knowledge for you? (Briefly explain)

Question Set 2:

1. 
   Figure 9.2 p. 340 is
   a graphic of the Communication Process in Action. What if anything,
   surprised you or was new to you about the communication process.