Change Leadership capabilities: readiness for change

Leadership - Is Dr. Schein’s concept of helping and leadership evident in the Cleveland Clinic example of Chief Patient Experience Officer? Do you see other leadership styles evident in the case? Describe the evidence you see of Cleveland Clinic applying any of the leadership styles we have discussed this week. If you do not see evidence of these concepts in the case, what other leadership approaches do you see Cleveland Clinic using? Describe the evidence you see of Cleveland Clinic using these other leadership approaches. 400-500 words

Readings / Audio Visual Recordings

1. Healthcare Business Intelligence: Chapter 4 - Leadership and Sponsorship, Chapter 7 - Gauging Your Readiness for BI
2. Bremer, M. (2016). Humble Inquiry - by Edgar Schein. Leadership and Change. Retrieved from: https://www.leadershipandchangemagazine.com/humble-inquiry-by-edgar-schein/
3. Kotter, J. (2012). Accelerating Change. Harvard Business Review. Kotter_Accelerate_HBR_2012.pdf
4. Kotter, J. (2011). Change Management vs Change Leadership - What's the Difference? - Forbes.com. Accessed at http://www.forbes.com/sites/johnkotter/2011/07/12/change-management-vs-change-leadership-whats-the-difference/ November 2, 2013.