Appropriate Technology in the Business World? Instant messaging, texting, social mediaâwhen does it work in business? Most people entering the workplace today have grown up with smart phones and technology-driven communication. Itâs only natural to see business communication to begin to adopt these technology-driven communication channels. How effective are they in business? Is there an appropriate and inappropriate time to use. Give an example of misuse of technology-driven communication youâve witnessed in the workplace. How would you manage this? What policies would you try to implement? React to a post by another studentââme, tooâ types responses will not be grade