How would you explain a company’s decision to use centralized decision-making processes and decentralized control processes, considering that the two are so interconnected? Provide an industry example of where this may occur.
How are U.S. multinationals trying to introduce total quality management into their operations? Give two examples. Would a U.S. MNC doing business in Germany find it easier to introduce TQM concepts into German operations, or would there be more receptivity to them back in the United States? Why? What if the U.S. multinational were introducing these ideas into a Japanese subsidiary?