Video Business Case Report
Interview Script
Warren Cook CEO of TheacQuireTechonology Solutions
1) Can you tell us about yourself and your career?
Hi my name is Warren Cook; I am the CEO of acQuire Technology Solutions. A junior scientist by profession spent collectively twenty five years in the mining industry, fifteen years prior to joining acQuire. I spent twelve years as a mining geologist in various operations throughout Australia and New Zealand, and three years as a resource consultant doing various consulting projects.
2) Can you describe a typical workday?
Yeah I will get up fairly early, I like to check my email first off and then I catch public transport into the company. Most of my day is really just engaging with many of the people within the organization. A typical day would be just having lots of discussions with people. It is not very structured from day start to day end.
3) Describe your role in the company?
My perception is quite different in that my role as CEO is quite inward looking as opposed to outward looking to our customer base. I deal more with our internal aspects, making sure the company runs well, and is delivering a good service to our customer base. So I have a number of other people that interact with the customer base day in and day out so I tend not to get too involved in that.
4) What is your leadership style?
Very much by example, I will do anything and everything. I like to participate in all parts of the business. A big part of my role is actually traveling to each of the offices and spending three to four weeks in each office doing whatever needs to be done. So we feel that that is a good way of understanding what are the idiosyncrasies of each of the regions, and if you are a fly through CEO and spend two or three days in each office, everyone is polite and you do not really see the issues of the regions. By spending at least three to four weeks then those issues come out and you can actually participate in the problem solving.
5) What does good performance mean for you?
Those are several aspects, one I want to make sure people are having fun because that is primarily what I want out of my position and I come to work each day and I enjoy what I do and who I do it with. The retention, if there is a low turnover and people are staying for a long time I think I am doing a fairly good job, I am helping to create an environment. And lastly, I report to the board and I answer to them and we do have financial measurements; we establish a forecast at the beginning of each year and if I deliver that forecast then I think I have had a pretty successful year.
6) Why does your company have this organizational structure?
Hi my name is Warren Cook; I am the CEO of acQuire Technology Solutions. The main differentiator is really the quality control and the effort that we put in to the underlying data model; the consistency of the data model where you can be on any site and the data model is the same. So it is persistent across more than four hundred sites and I think that that has built the foundation of how robust the technology is. So supporting all of that is acquire support so we have had a very good reputation of delivering a high level of support service being available for our customers and being able to answer their questions promptly.
7) What does your company do and how is it different?
So our customers a consistent approach and a consistent face of acQuire wherever they are in the world and it really came about because of, say six, seven years ago we really saw globalization become more of an issue where rather than dealing with companies regionally, we were dealing with organizations which were global. So they wanted consistency across all of their regions, which fitted us perfectly. So we wanted consistent systems in our business just as our customers wanted consistent systems in businesses so we developed this one company model where, although we are very diverse across the organization with about twenty different passports, but probably a greater number of ethnic groups. So we are very diverse in culture and location but we have a consistent set of systems and values, which we comply with.
Issue:
What is an important issue that your company currently facing?
My name is Warren Cook; I am the Chief Executive Officer of acQuire Technology Solutions. The problem is that a repeat of the 2008 global financial crisis is a distinct possibility. Now the acQuire executive team needs to develop a strategy to deal with a situation that potentially the company could be in a loss position.
Cause:
What caused this issue to arise and why is it important?
So it is important for us to be able to deal with this because it is all about sustainability of the organization. We have a responsibility to our staff, and many organizations during the 2008 global financial crisis ceased to exist. Now part of our whole strategy is to have a long term career for people so maintaining the organization which supports their employment is very important to us.
Compelling correspondence is essential to the achievement all things considered but since of the changing idea of the present working environments, successful correspondence turns out to be more troublesome, and because of the numerous impediments that will permit beneficiaries to acknowledge the plan of the sender It is restricted. Misguided judgments.In spite of the fact that correspondence inside the association is rarely completely open, numerous straightforward arrangements can be executed to advance the effect of these hindrances.
Concerning specific contextual analysis, two significant correspondence standards, correspondence channel determination and commotion are self-evident. This course presents the standards of correspondence, the act of general correspondence, and different speculations to all the more likely comprehend the correspondence exchanges experienced in regular daily existence. The standards and practices that you learn in this course give the premise to additionally learning and correspondence.
This course starts with an outline of the correspondence cycle, the method of reasoning and hypothesis. In resulting modules of the course, we will look at explicit use of relational connections in close to home and expert life. These incorporate relational correspondence, bunch correspondence and dynamic, authoritative correspondence in the work environment or relational correspondence. Rule of Business Communication In request to make correspondence viable, it is important to follow a few rules and standards. Seven of them are fundamental and applicable, and these are clear, finished, brief, obliging, right, thought to be, concrete. These standards are frequently called 7C for business correspondence. The subtleties of these correspondence standards are examined underneath: Politeness Principle: When conveying, we should build up a cordial relationship with every individual who sends data to us.
To be inviting and polite is indistinguishable, and politeness requires an insightful and amicable activity against others. Axioms are notable that gracious “pay of graciousness is the main thing to win everything”. Correspondence staff ought to consistently remember this. The accompanying standards may assist with improving courtesy:Preliminary considering correspondence with family All glad families have the mystery of progress. This achievement originates from a strong establishment of closeness and closeness. Indeed, through private correspondence these cozy family connections become all the more intently. Correspondence is the foundation of different affiliations, building solid partners of obedient devotion, improving family way of life, and assisting with accomplishing satisfaction (Gosche, p. 1). In any case, so as to keep up an amicable relationship, a few families experienced tumultuous encounters. Correspondence in the family is an intricate and alluring marvel. Correspondence between families isn’t restricted to single messages between families or verbal correspondence.
It is a unique cycle that oversees force, closeness and limits, cohesiveness and flexibility of route frameworks, and makes pictures, topics, stories, ceremonies, rules, jobs, making implications, making a feeling of family life An intelligent cycle that makes a model. This model has passed ages. Notwithstanding the view as a family and family automatic framework, one of the greatest exploration establishments in between family correspondence centers around a family correspondence model. Family correspondence model (FCP) hypothesis clarifies why families impart in their own specific manner dependent on one another ‘s psychological direction. Early FCP research established in media research is keen on how families handle broad communications data. Family correspondence was perceived as an exceptional scholastic exploration field by the National Communications Association in 1989. Family correspondence researchers were at first impacted by family research, social brain science, and relational hypothesis, before long built up the hypothesis and began research in a family framework zeroed in on a significant job. Until 2001, the primary issue of the Family Communication Research Journal, Family Communication Magazine, was given. Family correspondence is more than the field of correspondence analysts in the family. Examination on family correspondence is normally done by individuals in brain science, humanism, and family research, to give some examples models. However, as the popular family correspondence researcher Leslie Baxter stated, it is the focal point of this intelligent semantic creation measure making the grant of family correspondence special. In the field of in-home correspondence, correspondence is normally not founded on autonomous messages from one sender to one beneficiary, yet dependent on the dynamic interdependency of data shared among families It is conceptualized. The focal point of this methodology is on the shared trait of semantic development inside family frameworks. As such, producing doesn’t happen in vacuum, however it happens in a wide scope of ages and social exchange.
Standards are rules end up being followed when performing work to agree to a given objective. Hierarchical achievement relies significantly upon compelling correspondence. So as to successfully impart, it is important to follow a few standards and rules. Coming up next are rules to guarantee powerful correspondence: clearness: lucidity of data is a significant guideline of correspondence. For beneficiaries to know the message plainly, the messages ought to be sorted out in a basic language. To guarantee that beneficiaries can without much of a stretch comprehend the importance of the message, the sender needs to impart unmistakably and unhesitatingly so the beneficiary can plainly and unquestionably comprehend the data.>
