Assessment Information

Subject Code:   GB560
Subject Name:    Designing, Implementing and Improving Processes
Assessment Title:   Assessment 2 – Individual Project (Part 1) – Report
Weighting:    30%
Total Marks:   30
Due Date:    TBA

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Assessment Description

GB560 Assessment 2: Individual Project (Part 1) – 2 Sections
Weighting: 30%
Length: 2500 words
Due: SUNDAY 6 SEP by 8am – Submitted through Turnitin

Description:
During the next ten (12) weeks, you will complete two individual projects which, when combined, will make up a business process change document.

Note that you will need to obtain sources of information that are specific to the organisation selected and the industry within which it operates. This assignment (Part 1) should be no more than 2500 words in length. It should answer each question, be succinct, provide diagrams as required and demonstrate that you understand the content and application of the subject material.

Instructions
For this individual project, you are required to select a company or organisation that you are already familiar with or a prominent Australian company that through your research you will develop familiarity. Examples of such companies are:

• BHP Billiton • Brambles • Commonwealth Bank of Australia • National Australia Bank • News Corporation • Qantas • RIO Tinto • Telstra • Wesfarmers • Westfield • Westpac • Woolworths

Other organisations such as health services, public service departments or legal firms may also be selected but in any event you must gain approval from your lecturer regarding the suitability of the organisation selected.

The individual project should use language and style that would be appropriate for presentation to your peers and managers. Ensure that you provide diagrams when required. Keep them simple and clear. Ensure you fully support all your answers, and provide citations and references (in Harvard format) for all sources used to create your answers.

Section 1 (15 marks – word limit: 1000–1250 words)

Complete the assigned readings and conduct your own research (using the internet or the Kaplan Library) to identify an organisation for analysis for your business process change document.
1. A contents page for your report.
2. A brief introduction that outlines the purpose of the report.
3. Provide the name of the organisation you have selected, describe the organisation’s size and summarise the primary mission of the organisation. Do not simply copy from the organisation’s web site or annual report.
4. From your research of the organisation, identify a single business process change that the organisation may need to (or could) contemplate and undertake in the coming year. This change may be necessitated in response to new technologies, internal re-structuring, a benchmarking exercise, economic issues or changes in the marketplace/ industry.
5. Using the Capability Maturing Model (CMM) briefly outline what changes will need to be undertaken at each of the five stages.
6. Evaluate Porter’s three-phase process for defining a company strategy in relation to your chosen organisation.
7. Create a simple chart of the recommended change and address the issues in each phase for your organisation.

Section 2 (15 marks – word limit: 1000–1250 words)

In this section you will create two process diagrams.
The websites and links below provide general instructions and visuals on how to use MS Word to create your process change diagram. Their use is not mandatory and they are only suggestions. You may wish to research other ways to prepare process diagrams and equivalents exist for Mac users.

1.   https://support.office.com/en-ca/article/Create-a-SmartArt-graphic-fac94c93-500b-4a0a-97af-124040594842
2.   http://www.gcflearnfree.org/word2013/28
3.   http://www.smartdraw.com/articles/flowchart/using-flowcharts-in-office.htm
4.   http://www.wikihow.com/Use-SmartArt-in-Microsoft-Office-2007

1. Prepare two (2) general process diagrams for the business process change you identified for Question 4 in Section 1. Create a diagram of the steps currently taken by the organisation for the process. Create a diagram of any adaptations to the process steps after the change process is approved.
2. Evaluate the importance (value) of the existing and future diagrams, and explain how they assist the organisation to determine the validity of the suggested change.

Note. You are not required to provide a conclusion or recommendations since the next assessment will be a continuation of this one.
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Assessment Marking Rubric

Criteria   HD (High Distinction)
85%-100%   DN (Distinction)
75%-84%   CR (Credit)
74%-65%   P (Pass)
50%-64%   NN (Fail)
0%-49%   Score
Company analysis

5 marks   Work demonstrates the ability to comprehensively identify and research an organisation and provide a thorough explanation and details regarding the structure, size and mission, and provide evidence to support all findings
4.25 – 5 marks   Work demonstrates the ability to identify an organisation for research, and provide very good detail of the organisation’s structure, size and mission, and good contemporary evidence to support the information
3.75- 4.2 marks   Work demonstrates the ability to identify an organisation for research, and provide good detail of the organisation’s structure, size and mission, and broad evidence to support the information

3.25- 3.7 marks Work demonstrates the ability to identify an organisation for research and provides basic information on the organisation’s structure, size and mission, and provides some evidence to support the information

2.5-3.2 marks Work demonstrates the ability to generally identify an organisation for research, but provides little information about the organisation’s structure, size or mission

0-2.45 marks
Business process change analysis

10 marks Work shows an exemplary ability to identify change issues to be undertaken, and provides a rationale for why the change is necessary.
All five stages of the CMM are discussed and multiple changes for each of the five stages are presented.
Work demonstrates a complete understanding of Porter’s three-phase process with the correct chart

8.5 – 10 marks Work shows the ability to identify a change issue to be undertaken and includes a discussion of reasons why the change is necessary.
All five stages of the CMM identified with the change recommended for each stage.
Work demonstrates a very good understanding of Porter’s three-phase process with the correct chart
7.5- 8.4 marks Work shows the ability to identify a change issue to be undertaken and includes a discussion of reasons why the change is necessary.
All five stages of the CMM identified with the change recommended for each stage.
Work demonstrates a broad understanding of Porter’s three-phase process with the correct chart

6.5-7.4 marks Work shows the ability to identify a change issue to be undertaken, includes the reasons why the change is necessary and provides support for the conclusion.
All five stages of the CMM identified with the change recommended for two to three of the stages.
Work demonstrates a basic understanding of Porter’s three-phase process with the correct chart

5.0- 6.4 marks Work shows some ability to identify a basic potential change issue to be undertaken by the organisation.
Work demonstrates the ability to identify the five stages of the CMM only.
Work demonstrates the ability to briefly discuss Porter’s three-phase process but does not include the required chart

0-4.9 marks
Process diagrams

15 marks Two process diagrams are presented clearly without error. Thorough evaluation.

12.75-15 marks   Two process diagrams are presented clearly with only minor errors. Detailed evaluation
11.25 -12.5 marks   Two process diagrams are presented clearly with some minor but no major errors. Detailed evaluation
9.75 – 11.1 marks   One process diagram is presented clearly without error. Adequate evaluation of diagram.
7.5 – 9.5 marks   Process diagrams are absent, incorrect or poorly presented. Limited or no evaluation
0-7.4 marks
Comments:

Assignment Mark/Grade: Total score

Compelling correspondence is essential to the achievement all things considered but since of the changing idea of the present working environments, successful correspondence turns out to be more troublesome, and because of the numerous impediments that will permit beneficiaries to acknowledge the plan of the sender It is restricted. Misguided judgments.In spite of the fact that correspondence inside the association is rarely completely open, numerous straightforward arrangements can be executed to advance the effect of these hindrances.

Concerning specific contextual analysis, two significant correspondence standards, correspondence channel determination and commotion are self-evident. This course presents the standards of correspondence, the act of general correspondence, and different speculations to all the more likely comprehend the correspondence exchanges experienced in regular daily existence. The standards and practices that you learn in this course give the premise to additionally learning and correspondence.

This question has been answered

This course starts with an outline of the correspondence cycle, the method of reasoning and hypothesis. In resulting modules of the course, we will look at explicit use of relational connections in close to home and expert life. These incorporate relational correspondence, bunch correspondence and dynamic, authoritative correspondence in the work environment or relational correspondence. Rule of Business Communication In request to make correspondence viable, it is important to follow a few rules and standards. Seven of them are fundamental and applicable, and these are clear, finished, brief, obliging, right, thought to be, concrete. These standards are frequently called 7C for business correspondence. The subtleties of these correspondence standards are examined underneath: Politeness Principle: When conveying, we should build up a cordial relationship with every individual who sends data to us.

To be inviting and polite is indistinguishable, and politeness requires an insightful and amicable activity against others. Axioms are notable that gracious “pay of graciousness is the main thing to win everything”. Correspondence staff ought to consistently remember this. The accompanying standards may assist with improving courtesy:Preliminary considering correspondence with family All glad families have the mystery of progress. This achievement originates from a strong establishment of closeness and closeness. Indeed, through private correspondence these cozy family connections become all the more intently. Correspondence is the foundation of different affiliations, building solid partners of obedient devotion, improving family way of life, and assisting with accomplishing satisfaction (Gosche, p. 1). In any case, so as to keep up an amicable relationship, a few families experienced tumultuous encounters. Correspondence in the family is an intricate and alluring marvel. Correspondence between families isn’t restricted to single messages between families or verbal correspondence.

It is a unique cycle that oversees force, closeness and limits, cohesiveness and flexibility of route frameworks, and makes pictures, topics, stories, ceremonies, rules, jobs, making implications, making a feeling of family life An intelligent cycle that makes a model. This model has passed ages. Notwithstanding the view as a family and family automatic framework, one of the greatest exploration establishments in between family correspondence centers around a family correspondence model. Family correspondence model (FCP) hypothesis clarifies why families impart in their own specific manner dependent on one another ‘s psychological direction. Early FCP research established in media research is keen on how families handle broad communications data. Family correspondence was perceived as an exceptional scholastic exploration field by the National Communications Association in 1989. Family correspondence researchers were at first impacted by family research, social brain science, and relational hypothesis, before long built up the hypothesis and began research in a family framework zeroed in on a significant job. Until 2001, the primary issue of the Family Communication Research Journal, Family Communication Magazine, was given. Family correspondence is more than the field of correspondence analysts in the family. Examination on family correspondence is normally done by individuals in brain science, humanism, and family research, to give some examples models. However, as the popular family correspondence researcher Leslie Baxter stated, it is the focal point of this intelligent semantic creation measure making the grant of family correspondence special. In the field of in-home correspondence, correspondence is normally not founded on autonomous messages from one sender to one beneficiary, yet dependent on the dynamic interdependency of data shared among families It is conceptualized. The focal point of this methodology is on the shared trait of semantic development inside family frameworks. As such, producing doesn’t happen in vacuum, however it happens in a wide scope of ages and social exchange.

Standards are rules end up being followed when performing work to agree to a given objective. Hierarchical achievement relies significantly upon compelling correspondence. So as to successfully impart, it is important to follow a few standards and rules. Coming up next are rules to guarantee powerful correspondence: clearness: lucidity of data is a significant guideline of correspondence. For beneficiaries to know the message plainly, the messages ought to be sorted out in a basic language. To guarantee that beneficiaries can without much of a stretch comprehend the importance of the message, the sender needs to impart unmistakably and unhesitatingly so the beneficiary can plainly and unquestionably comprehend the data.>

Assessment Information

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